Conditions of Use & Sale
Welcome to Cobb Spain Online. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, or by phone or fax, or in person at our premises, you agree to be bound by these terms and conditions. Nothing in these Terms & Conditions affects your Statutory Rights
The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by cheque, bankers draft, postal orders or other monetary note, or direct money transfers. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the company, Garden furniture spain. All dates quoted by us for despatch or ultimate delivery are as estimates only and are not to be the essence of the contract.
The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by English courts
Cobb Spain makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process, is up to date, current and correct However, Cobb Spain does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). It is not always possible to display the correct picture for the description, if you have any doubt please Contact email@example.com before ordering. We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.
Our ordering system is designed to indicate items which are out of stock at the time of ordering, however, due to stock control limitations, Cobb Spain are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion
Because our carriers generally require a signature on delivery, and most deliveries are carried out during working hours, Monday through Friday, you should ensure that someone is available to sign for the goods. We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.
Change of Delivery Address
Due to extra charges levied upon us by the carriers, we regret that once dispatched, we are unable to alter the delivery address without the payment of an additional carriage surcharge prior to such alteration. In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.
Goods Left Without Signature
Should you wish your goods to be delivered by our carriers and left without any signature, you can tell us during ordering or anytime prior to dispatch. However, these goods will be left totally and entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances and successful delivery as stated by our carriers will be deemed to be completion of contract
Incorrect Delivery Address
To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order (or any subsequent change to the delivery address which we have agreed) you must supply us with a full, complete, and correct delivery address.
If the address supplied subsequently turns out to be not full, complete and correct (including the Post Code) you will be responsible for any additional charges levied upon us by the carriers as a result.
If the goods are sent by Correos 1 st Class Post and are lost or not delivered as a result of the supplied address not being full, complete and correct, then you are fully responsible for the delivery failure, and we will not refund the value of the goods or any original carriage charges, nor send replacements. You alone will be responsible for any search for the missing package.
However, in the event of any error in the addressing on our part, then of course, you would not be held responsible in any way, and we would sort out the problem at no cost to you.
We prefer that you pay by use of a Credit or Debit Card online. We accept most such cards, except American Express and Diners. You can also pay by cheque if you prefer : made payable to Cobb Spain and sent with your order to our address shown on this website. Please allow an additional 7 working days for clearance prior to processing. Alternatively, electronic transfers are acceptable, orders paid for in this manner can be processed under our normal terms.
Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information.
Making A Purchase
We accept credit card payment.
We accept Visa and MasterCard. ( and PayPal) If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at there cost. (their cost)
Delivery is only available to ground floor as standard; please supply as much information about access to the delivery address as possible to ensure that there are no additional delivery costs incurred.
Please ensure that the goods you have ordered are able to fit through entrances to your property. Cobb Spain cannot accept any responsibility for goods ordered and delivered to addresses with insufficient access. We reserve the right to make a charge to cover our collection costs.
If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify Cobb Spain within 24 hours. This way we may effectively comply with our carrier company’s claims procedures.
Cobb Spain cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
All dates quoted for delivery are estimated dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) for deliveries at any time other than the estimated date for delivery.
Please note that we require you to sign to accept your delivery. Our carriers cannot accept a signed note, however items can be left with a neighbour, with a signature.
Where a delivery has been attempted on more than one occasion and the goods returned to Cobb Spain, the cost of the attempted deliveries, return postage plus an administration fee of 2.5% of the invoice total will be deducted from any refund due. Where a delivery has been refused and returned to Cobb Spain (except in the case of damaged or faulty goods) the cost of the attempted deliveries, return postage and an administration fee of 2.5% of the invoice total will be deducted from any refund due.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you for any loss unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practical).
If you notify a problem to us under this condition, our only obligation will be to:
- send a suitable replacement item to your address
- refund to you the amount paid for the goods in question, in whatever way we choose.
Both parties shall only be liable under this contract for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
Cobb Spain does not export goods to its customers. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We will normally send your order to you in 2/7 business days if the goods are in stock . If we cannot fulfil your order from stock, we will contact you & discuss the estimated delivery time.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Are included.
not customs charges ref Canaries islands
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the banks system.. They are not held in clear text on any web site. Guaranteed
Cobb Spain guarantees their products sold to the original purchaser against defects in workmanship and materials for 24 months from day of purchase.
This guarantee excludes damage resulting from accident, alteration, misuse, abuse or normal weathering.
Any problems will be dealt with quickly by personal inspection when reported, either by repair or in extreme circumstances will be fully replaced.
If you need to reach us, please email us on firstname.lastname@example.org alternatively, you can call on 0034 965 837 942 or fax us on 0034 965 837 942 or write to us at Cobb Spain, Enchinent 10E1, calpe 03710, alicante, spain.
There is a 7 day money back guarantee on all products that you find unsuitable for the purpose they are designed for.
If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at there cost.
Missing or Incorrect Items : You should notify us as soon as possible by email, letter or telephone as to the nature of the problem. We will rectify the situation immediately, subject to stock availability, although in some cases we may require you to return the incorrect item, initially at your expense. We will of course refund you any return carriage or postal charges upon receipt of the goods. Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you
Faulty or Damaged Goods : In the event that you receive faulty or damaged goods, you must return the goods to us initially at your own expense, together with such documentation necessary :
- to enable us to identify you as the purchaser of the goods.
- for us to establish the nature of the damage or fault
- for us to know whether to exchange/repair item, swap for alternative item, or complete a refund of purchase price
We will examine the goods, and in the event that they are damaged or faulty, we will repair or replace them at our absolute discretion, but due to the wide range of products we supply, it may be necessary for the goods to be passed back to the manufacturer for their expert assessment of the alleged damage or fault. We will do this within a reasonable time which we agree will not exceed 21 days.
In such cases where the manufacturer has tested the goods and finds the goods not faulty, they will be returned to you.
Sale item products that are found unsuitable will only be issued with store credit notes, this excludes faulty goods where full refunds will still be offered.
Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.
In certain cases where the item is of an unusual size or weight, we may arrange a direct exchange, where our carriers will swap over the goods for you. Please contact us for details